Shopping FAQs – Everything You Need to Know Before Ordering

Welcome to the JAMSAE Shopping FAQs! Here, you will find answers to frequently asked questions regarding ordering, shipping, payment methods, returns and discreet packaging of Realistic Sex Torsos as well as our Hyper Realistic Torso collection. We have you covered.

Ordering and Shipping Information

Are There Any Import Fees?

Depending on the regulations of your country, import duties, taxes and customs fees may apply; these costs are the customer's responsibility and are not included in the product price. For further inquiries, please reach out to your local customs office before purchasing.

How Can I Track My Order?

Once your order ships, you'll receive an email with your tracking number that allows you to track its delivery status on our logistics partner's website.

Do You Deliver to PO Boxes?

At this time, we do not ship directly to PO boxes. For optimal delivery we require either a valid residential or business address, as PO boxes cannot be accepted as valid locations for deliveries.

What Are My Shipping Costs?

Shipping fees vary based on your destination, order size, and weight. An accurate figure will appear when checking out.

Do You Ship Worldwide?

Due to local regulations for adult products, we currently ship to most countries except India, Pakistan, UAE, and Thailand.

How Long Does Shipping Take?

It depends on where you live. Orders placed from our China factory take 7-14 business days. Orders shipped from our US/EU warehouse take approximately 3-7 business days for processing. For more details, refer to our Delivery Times page.

Who Is Responsible For Customs Fees?

Customs fees are administered at the local level and vary by country, with customers bearing responsibility for import duties and taxes. In certain European nations, no additional customs fees are necessary.

Payment Information

Which Payment Methods Do You Accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways at checkout. Simply choose your preferred option when paying.

Is My Payment Information Secure?

Absolutely. Our PCI DSS-compliant secure payment systems ensure 100% data protection. We do not store credit card details.

Returns and Refunds

Can I Return or Exchange JAMSAE Products?

Due to hygiene regulations, used products cannot be returned or exchanged. In case of defective product receipt, replacements or refunds may be available as per our Refund & Return Policy.

How Can I Request a Refund or Return?

When your product qualifies, contact us at service@jamsae.com with any required documentation (photos or video proof), and we'll assist with the return process.

Privacy & Customization

Will You Store My Information?

No. Our Privacy Policy protects all aspects of your personal privacy.

Can I Customize My Female Torso Toy?

Currently, we only offer standard designs. However, we are working on developing more customization options. For custom designs, please contact us.

Need Assistance?

If you need help, reach out to JAMSAE Support or email us at service@jamsae.com, and let us assist you.