Track My Order
Follow every stage of your JAMSAE order — from production to your doorstep.
Order Journey
From Order to Delivery
1
Day 1
Order Received & Production Arranged
Once your order is placed, our team will collect all customisation details included in your order and arrange production accordingly. Please ensure all personalisation information is clearly specified at checkout — our team will review your requirements before production begins.
2
2–3 Business Days
Production in Progress
TPE torso production typically takes 2–3 business days. If you do not see any update to your order status after this period, feel free to proactively contact our support team — during busy periods, production may occasionally be delayed due to high order volume.
3
Production Complete
Factory Photos & Your Approval
Once production is complete, our team will photograph your finished item at the factory. A customer service representative will then send these factory photos to you directly for review. Please check your email promptly and confirm that everything meets your expectations.
4
1–2 Business Days After Approval
Dispatch Arranged
After you confirm your factory photos, we will arrange shipment within 1–2 business days. Please note that if you confirm on a Saturday, dispatch may be scheduled for the following Monday, as our warehouse and courier partners do not operate on Sundays. If you have a preferred courier, please note it in your order comments at checkout and we will do our best to accommodate your request.
5
After Dispatch
Tracking Number Issued & Shipping Underway
Once your order has been dispatched, we will upload the tracking number and courier name to your order. You will also receive a shipping confirmation email with these details. Be sure to check your spam or junk folder if the email does not appear in your inbox.
Important — When to start tracking: Because we pre-pay duties and taxes on your behalf for eligible destinations, tracking information will only become visible approximately 7–8 business days after dispatch. Updates appear once your parcel has arrived at the local customs facility, cleared customs, and been collected and scanned by the local carrier. You can begin checking your tracking link from around that time using the carrier portals below.
Order Lookup
Check Your Order Status
Enter your order number and the email address used at checkout to view your current order status.
* If you checked out as a guest, please use the tracking link in your confirmation email, or contact us directly.
Parcel Tracking
How to Track Your Package
1
Locate Your Tracking Number
Your tracking number and courier name will be sent to you by email once your order has been dispatched. It will also be available in your JAMSAE account under My Orders. Check your spam or junk folder if you do not see the email.
2
Wait 7–8 Business Days After Dispatch
As we pre-pay import duties and taxes for most destinations, your parcel is routed through a customs clearance process before being handed to the local carrier. Tracking information will only appear after the parcel has been scanned at the local customs facility — typically 7–8 business days after the dispatch date. For countries where pre-paid duties are not available (such as Switzerland), customs clearance must be handled independently by the recipient.
3
Track via Carrier Website
Once tracking is active, enter your tracking number on the relevant carrier portal below. If your tracking shows no movement for more than 5 business days after it first activates, please contact us at service@jamsae.com.
Our Shipping Partners
Tracking FAQ
My tracking number isn't showing any results — what should I do?
This is normal. Because we pre-pay duties on your behalf, tracking updates only appear after your parcel has arrived at the destination country's customs facility and been scanned by the local carrier — typically 7–8 business days after dispatch. If there is still no activity after this window, please contact us and we will investigate.
My tracking has stopped updating — is something wrong?
Tracking delays can occur due to local customs inspections, public holidays at the destination country's customs office, or a backlog of parcels awaiting processing. If your tracking has shown no movement for more than 5 business days after it first activated, please reach out to our team and we will liaise with the carrier on your behalf.
My order shows "Delivered" but I haven't received it.
First, check around your delivery location — packages are sometimes left with a neighbour or in a secure area. If you still cannot locate the parcel, please contact us within 5 days of the delivery date and we will open a formal inquiry with the carrier.
My package has been stuck in customs for a long time — what should I do?
Most packages clear customs within 3–5 business days. If your parcel has been held for longer than 10 business days, please reach out to us and we will provide all necessary documentation to assist with clearance. For countries where we cannot pre-pay duties (such as Switzerland), you will need to manage clearance directly with the customs authority.
Can I request a specific courier?
Yes. If you have a preferred courier, please note it in the order comments at checkout and we will do our best to accommodate your request.
Can I change my delivery address after placing an order?
Address changes can only be made before your order has been dispatched. Please contact us immediately at service@jamsae.com with your order number and updated address.
Will my package be discreet?
Absolutely. All JAMSAE orders are shipped in plain, unmarked packaging. There is no mention of the brand name, product contents, or any adult-related text on the exterior of the parcel.
Need Further Assistance?
Our support team is available 7 days a week. Reach out with your order number and we'll get back to you within 24 hours.
Contact UsRelated Pages: Contact Us | Shopping FAQs
